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| Shipping & Returns |
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Shipping
Ordering an item from Infoempire Inc.? We can ship to virtually any address in the world.
Delivery Time
When you place an order with Infoempire Inc., we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. Once you ve placed your order, you will be able to see both shipping and delivery date estimates in the order confirmation e-mail and in the relevant order summary in Your Account.
Calculating Cost
Shipping costs for orders from Infoempire Inc. depend upon the methods and options you choose.
If you choose to group items into as few shipments as possible, you ll be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.
If you choose to ship items as soon as they become available, we will charge you full per-shipment fees for each shipment as well as a per-item fee for each item.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Software Downloads
Software Downloads cannot be returned. All sales are final and all charges from those sales are non-refundable, except as otherwise set forth in the Software Downloads Terms of Service.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund.
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us using the link from left side on this page.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
If an APO or FPO address is entered as an international address, the package will not reach its destination. Click here for more information on entering an APO or FPO address on the order form.
To remove an outdated or incorrect address from your account, click the Manage your address book link under the Account Settings heading in Your Account. Click either the Edit button or the Delete Address button beneath the address you want to change or remove.
Address Format. If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as PO BOX followed by the number.
Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process.
Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $250 of merchandise will always require a signature; otherwise, it is generally up to the driver discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
Exchanges
To exchange an item by mail, please fill out the Items to Be Exchanged section on the back of our invoice, indicating the item you are returning and the new item you would like sent. Enclose this information with your return. Please be as specific as possible when describing the new item. For example, give the item name, color, size, etc.
The item returned will be credited to the account and the new item will be charged to the same card. Gift items are not exchangeable. If returned, they will be credited to the your account. Shipping charges for the returned item are not refundable, and shipping will be charged for the new item sent.
A gift that you received is not exchangeable by mail. If a gift is returned by mail, the cost of the item and the sales tax, if applicable, will be credited to the original credit card.
Do you still have questions?
If you didn t find the answer you were looking for, you can contact us, and one of our knowledgeable Customer Service associates will be happy to help you. We re happy to serve you 24 hours a day, 7 days a week!
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